生活在21世紀(jì)的我們,每天都可能收到大量的促銷信,要使自己公司的信件更加有吸引力,就一定要注意寫作要領(lǐng)及可能所碰到的問題。一封好的促銷信必須鮮明地、突出地表現(xiàn)信件的主題,使消費(fèi)者與產(chǎn)品發(fā)生共鳴,這樣才能產(chǎn)生更好的效果。因此,優(yōu)秀的促銷信必須具備引起人們的注意,刺激需求,維持印象,保持記憶,適時(shí)的促成購買的作用。
下面是促銷信寫作的四個(gè)要領(lǐng):
第一步:To arouse attention
促銷信都是“不請自來”,所以開頭一定要有吸引力和誘惑力。It must make an appeal to someparticular buying motive and may begin with a question, and instruction, a quotation or an attention-grabbing short story。 Sometimes if required, it may even begin by suggesting the very opposite to what you want。 看看下面這些開頭是怎么寫的:
(1)Would you like to reduce your rising domestic fuel costs?
(2)Why not enjoy the colorful spring by joining the flying Horse Tourist Group after a completely busy winter?
(3)Just imagine how comfortable you are when you stretch out those tired limbs on our newly developed White Cloud water bed。
第二步:To create interest and desire
一旦抓住了讀者的注意力,就該趁熱打鐵勸服他們買自己的產(chǎn)品。介紹產(chǎn)品必須要緊緊圍繞你在信的開頭所提出的引人之處。光說“最好”、“最新”是沒什么實(shí)際意義的。應(yīng)該強(qiáng)調(diào)特性、質(zhì)量、原材料,以及和同類產(chǎn)品相比最出彩的地方。我們且看下面這個(gè)產(chǎn)品介紹是如何寫的:
Our recent researches and tests have showed that rooms with our newly developed Energy Savers stay warmer and require 20 percent less fuel than those rooms of the same size without the usage of the savers。 The new savers are popular because they are able to store and reflect heat in a much more efficient way。 Read the enclosed brochure, you will find that the self-stick backing makes them easy to install yourself。
第三步:To offer conviction
通過產(chǎn)品介紹引起讀者的購買欲望后,就該進(jìn)一步加強(qiáng)讀者購買的決心。你可以詳細(xì)說明并保證產(chǎn)品會(huì)給讀者帶來許諾的好處。且看下面這段內(nèi)容是如何吸引客戶的:
(1)Use our Fast Microwave Oven for two weeks absolutely free。
(2)If for any reasons you find the model machine unsuitable to your needs, we will replace your order or refund you。
第四步:To motivate actions
到了這一步,所有的努力都指向一個(gè)目標(biāo):促使客戶采取行動(dòng)、購買產(chǎn)品。這時(shí)語氣要禮貌堅(jiān)決,并提供給客戶如何購買產(chǎn)品的指示,以方便客戶購買。下面是一些常用的策略:
(1)Why wait? Come and buy right now since a special discount of 15% will only be offered for a month.
(2)Don’t delay! Those who order by October 5 will receive 100 Oriental Design Christmas cards free。
除以上幾個(gè)要領(lǐng)之外,英文促銷信的寫作還要注意以下幾個(gè)問題:
(1)風(fēng)俗習(xí)慣。不同的文化傳統(tǒng),不同的風(fēng)俗習(xí)慣,形成了人們對信件表現(xiàn)的不同心理需求。風(fēng)俗習(xí)慣往往是本地居民感情的結(jié)晶,既經(jīng)形成,有時(shí)會(huì)固守成見,難以融通。例如:
歐洲人視白色為純潔;亞洲人用白色代表喪事;中國人以煙酒待客,在阿拉伯人看來,認(rèn)人抽煙喝酒無異于誘人做壞事,所以信件必須留意這一點(diǎn)。
(2)消費(fèi)觀念。不同國家和地區(qū)有不同的消費(fèi)觀念,而且隨著時(shí)代的發(fā)展,舊有的觀念不斷為新的消費(fèi)觀念所替代。在日本,喜新厭舊,追求新奇商品已成為社會(huì)風(fēng)氣,他們的汽車一般只用兩到三年,就要換新的;而美國人平均六年半才購買新車。
(3)文化教育。文化教育程度不同,消費(fèi)者的消費(fèi)水平也不同,對信件的領(lǐng)會(huì)水平也不同,如果不按當(dāng)?shù)氐膶?shí)際情況設(shè)計(jì)信件,信件寫得再好,也不會(huì)引起共鳴。文化教育程度較高的國家,人們對信件的創(chuàng)意要求也高,而對不夠文化層次的信件是不會(huì)給以重視的,當(dāng)然更談不上影響購買。