Working at the post office,I'm used to dealing with a moody public.So when one irate customer stormed my desk,I responded in my calmest voice,“What's the trouble?” “I went out this morning,” she began,“and when I came home I found a card saying the mailman tried to deliver a package but no one was home.My husband was in all morning.He never heard a thing!”After apologizing,I got her parcel.“Oh,good,” she gushed. “We've been waiting for this for ages.” “What is it?” I asked. “My husband's new hearing aid.”

我在郵局工作，經(jīng)常與有情緒的人打交道。所以，當(dāng)一個(gè)怒氣沖沖的客戶沖到柜臺(tái)前時(shí)，我便用最平靜的聲音問(wèn)道：“有什么問(wèn)題嗎？”

“我今天上午出去了，”她說(shuō)，“等我回家后，發(fā)現(xiàn)了一張卡片，上面說(shuō)郵差想投遞一個(gè)包裹，但沒(méi)有人在家。整個(gè)上午我丈夫都在家，可他沒(méi)有聽(tīng)見(jiàn)任何動(dòng)靜！”

我道歉后，給她拿了包裹。

“噢，好極了，”她夸張地說(shuō)，“我們等這個(gè)包裹等了好久了?！?/p>

“這是什么？”我問(wèn)道。 “我丈夫的新助聽(tīng)器?！?/p>