By Frrancis Blagburn

新的研究表明，對醫(yī)生態(tài)度粗魯不僅不能讓病人得到理想的醫(yī)療，還會危害病人們的健康。研究者們建議要培養(yǎng)醫(yī)生的抗干擾能力，把適應(yīng)病人的抱怨作為醫(yī)生從業(yè)訓(xùn)練的一部分。

I t's common sense that if you're rude to somebody，they probably won't be terribly nice to you back.This is the reason why we try to use our best manners.But if the person you're rude to is a doctor，there's a lot more at stake（在危險(xiǎn)中；利害攸關(guān)）.A new study suggests that when parents are unkind to doctors，their children receive poorer care．

For the study，the resear-chers had actors tell doctors and nurses dealing with plastic babies in simulated（模擬的）medical emergencies，“I knew we should have gone to a better hospital where they don't practice Third World medicine.”O(jiān)ther actors simply expressed their concern for the baby's well being.Parents often get what is contrary to their expectation when they speak ill of the hospital．For example，the doctors made more mistakes，communicated less effectively，got medical steps wrong，and made less accurate diagnoses throughout the entire day．

“Being exposed to rudeness weakened the very team and teamwork recognized as essential（要素）for patient care and safety，”the authors concluded．

Lead author Dr.Arieh Riskin conducted another study.It found similar effects when the comment was coming from another doctor.However，that doctor's colleagues didn't consciously（有意識地）register it．

Dr.Peter Bamberger was another author of the latest study.The study showed that the complaints doctors received didn't have to be extreme to have a negative effect．“They weren't going to extreme，they weren't violent.They just said things that weren't so pleasant for doctors to hear.”he said．

However，doctors were less likely to get thrown off by inconsiderate comments．The paper suggests that physicians should learn strategies to avoid getting distracted by rude behavior.It should be introduced to them as part of their training．

Patients，in the meantime，are better off not giving them such a distraction in the first place．