在外企面試中，主考官除了就簡(jiǎn)歷上所列出的相關(guān)信息提問外，還會(huì)要求你講述你曾經(jīng)遇到的一個(gè)具體問題或任務(wù)，并介紹你是如何處理這一問題或任務(wù)的，以及最后的處理結(jié)果如何。與此同時(shí)，主考官還可能會(huì)對(duì)你敘述的細(xì)節(jié)進(jìn)行追問，以便從中更全面地了解你的相關(guān)素質(zhì)。由于這類問題主要考查應(yīng)聘者過去的行為表現(xiàn)，故被稱為“行為性問題”。 具體而言，面試中常見的行為性問題涉及的方面包括應(yīng)聘者的領(lǐng)導(dǎo)能力、決策能力、解決問題的能力、創(chuàng)新能力、溝通能力、組織策劃能力、團(tuán)隊(duì)合作能力、抗壓能力、適應(yīng)能力、注重細(xì)節(jié)的能力等。

關(guān)于應(yīng)聘者的領(lǐng)導(dǎo)能力

Tell me how you went about setting the goals for your team members and gaining commitment from them.

通過這一問題，主考官主要想了解應(yīng)聘者是如何通過設(shè)置團(tuán)隊(duì)目標(biāo)來領(lǐng)導(dǎo)自己的團(tuán)隊(duì)，以及采取了何種方法或手段來引導(dǎo)團(tuán)隊(duì)成員實(shí)現(xiàn)目標(biāo)。在回答這一問題時(shí)，應(yīng)聘者應(yīng)當(dāng)使用恰當(dāng)?shù)睦樱浞终f明自己擅長(zhǎng)制定團(tuán)隊(duì)目標(biāo)并領(lǐng)導(dǎo)團(tuán)隊(duì)成員實(shí)現(xiàn)目標(biāo)。以下回答針對(duì)的是如何成功地為銷售團(tuán)隊(duì)制定目標(biāo)，以及制定目標(biāo)會(huì)帶來怎樣的好處。

[具體任務(wù)] I needed to set the sales team objectives for the next year. [執(zhí)行步驟] I referred to the sales department goals for the next year to decide which activities and tasks our team should concentrate on. I clearly communicated the relationship between our team goals and the department goals to my team members and explained which activities would best result in achieving these goals. [完成結(jié)果] The members really benefited from having a clear idea of the team goals and how we could contribute to achieving them. Having clear goals meant they were able to see how each of them was an essential part of the team’s success， and this motivated them towards achieving the goals.

關(guān)于應(yīng)聘者的決策能力

Tell me about an important decision you made in your previous job.

通過這一問題，主考官想要了解的是應(yīng)聘者能否作出思維縝密的決策，是否具備果斷的決策能力。在回答這一問題時(shí)，應(yīng)聘者首先應(yīng)該分析各種影響自己決策的因素，然后權(quán)衡各種選擇，最后作出最妥當(dāng)?shù)臎Q策。以下參考回答是關(guān)于如何更經(jīng)濟(jì)地為公司采購(gòu)原材料。

[具體任務(wù)] I was in charge of the purchase of raw materials for our company. [執(zhí)行步驟] We always ordered a month’s supply at a time to keep inventory costs low. I had to decide whether to keep doing this or buy six months’ supply and get a discount for ordering such a big volume and escape possible future price increases. I did some research and figured out that we could reduce our costs by buying for six months， especially since the amount we used remained practically unchanged month on month. [完成結(jié)果] It turned out that I was right， and the prices increased quite a lot during those six months.

關(guān)于應(yīng)聘者解決問題的能力

Describe a thorny problem you had to solve in your last job.

這個(gè)問題旨在考查應(yīng)聘者識(shí)別問題、分析問題和解決問題的能力。應(yīng)聘者首先應(yīng)從自己的工作經(jīng)歷中尋找一個(gè)與所應(yīng)聘職位密切相關(guān)的實(shí)例，然后說明自己是如何處理這一問題的，并對(duì)處理結(jié)果加以描述。此外，應(yīng)聘者選擇的實(shí)例最好是自己成功解決的問題。以下參考回答是關(guān)于如何成功處理客戶對(duì)質(zhì)量低劣產(chǎn)品的投訴。

[具體問題] Last July， we were receiving a lot of complaints about the poor quality of our products. [解決措施] I met with the staff concerned in the Quality Control Department and discovered that the problem seemed to be with the poor raw materials from our vendors. I investigated and found that the system for checking the quality of raw materials was outdated. Then， an up-to-date system for checking the quality of raw materials was quickly introduced. [處理結(jié)果] This sorted out the problem and we had fewer complaints from our clients.

關(guān)于應(yīng)聘者的創(chuàng)新能力

Tell me about a suggestion that you have recently made to your manager.

這一問題是用來了解應(yīng)聘者是否具備積極主動(dòng)的創(chuàng)新思維能力，是否能夠?yàn)楣咎峁┮恍┯幸娴膭?chuàng)意。應(yīng)聘者從過去的工作經(jīng)歷中搜尋的相關(guān)案例，要能說明自己能夠積極主動(dòng)地為公司提供有益于公司發(fā)展的建議。以下參考回答是關(guān)于如何說服上司為采購(gòu)部的員工提供一次有關(guān)即將上市的新產(chǎn)品的培訓(xùn)。

[具體問題] I worked in the Purchasing Department and the company was launching a new product. The Sales Department had in-depth training on it， but we had none. [解決建議] I suggested that the Purchasing Department should also receive the training so that we would better understand what components should be purchased and be able to ask our vendors some wise questions. It was agreed that we would all undergo a short version of the training. [處理結(jié)果] This meant that we could deal professionally with our vendors and it also motivated us， feeling part of the launch excitement.

關(guān)于應(yīng)聘者的溝通能力

Describe a situation where you negotiated with your manager to reach an agreement.

通過這一問題，主考官想要了解應(yīng)聘者是否具備明確傳遞信息的能力以及為獲得雙贏結(jié)果的溝通能力?；卮鹪搯栴}時(shí)，應(yīng)聘者應(yīng)首先簡(jiǎn)單介紹具體問題，然后詳細(xì)闡釋自己如何以合作的方式和態(tài)度與對(duì)方一起商討問題，以及自己如何以充分的論據(jù)說服對(duì)方接受自己提出的解決方案;最后簡(jiǎn)述一下處理的結(jié)果。以下參考回答是關(guān)于如何說服主管為其下屬完成項(xiàng)目任務(wù)提供更多的時(shí)間。

[具體問題] My supervisor gave me an unreasonable deadline to complete a project. [解決方案] I asked him how he had come up with the deadline. He said that it was based on his deadline to present the project to his line manager. Then， I detailed every step that needed to be taken to complete the project and how long each step would realistically take. After that， we discussed possible ways of reducing these time frames， and I suggested allocating more resources to the project. Finally， I was asked to put together a project proposal that covered what we had discussed and he would use this to negotiate with his line manager for a more realistic time line. [處理結(jié)果] The result was that we were able to settle on a plan that worked for both of us.

筆者希望以上介紹的問題與應(yīng)答思路會(huì)對(duì)讀者有所幫助。讀者可以根據(jù)參考回答中所提供的框架，結(jié)合自己的工作經(jīng)歷，應(yīng)答主考官的問題。面試中的行為性問題涉及面頗廣，限于篇幅，其余內(nèi)容將在下期進(jìn)行詳細(xì)介紹。