西安，古稱長安，八百里秦川自古土地肥沃，是中華文明和中華民族重要發(fā)祥地之一。古代中國，曾有十三個王朝在此建都，為西安留下了豐富的歷史和旅游資源。作為古絲綢之路的起點，西安正在發(fā)揮其歷史底蘊成為歐亞交流的橋梁。如今，古老和活力在這座千萬人口的特大城市和諧共存。

“著眼于人民群眾對更高水平平安西安建設(shè)的新期待，緊緊圍繞助推‘全市十項重點工作’目標(biāo)，以‘護(hù)航十四運、忠誠保平安’專項行動為統(tǒng)領(lǐng)，多輪次、標(biāo)靶式組織開展‘云劍’‘雷霆’‘秦鷹’等一系列嚴(yán)打斗爭，嚴(yán)厲打擊‘盜搶騙’‘食藥環(huán)’‘黃賭毒’等突出犯罪，全力以赴破現(xiàn)案、降發(fā)案。西安公安以十四運安保為契機，全面推動《西安市創(chuàng)新完善社會治安防控體系工作方案》落地，‘社會治安滿意度’達(dá)到84.65%，連續(xù)4年保持上升。”談及平安西安的建設(shè)成果，西安市副市長、公安局長肖西亮介紹道。

模范派出所護(hù)平安城區(qū)

南門又稱永寧門，是西安接待海內(nèi)外來賓的會客廳，在這里上演的入城儀式曾迎接過數(shù)名外國元首政要，是來西安旅游的必到之地。位于南門外南二環(huán)東北角的西安市公安局碑林分局長安路派出所處在中央商務(wù)區(qū)的核心地帶。這個與共和國同齡的派出所是名副其實的榮譽集體，從20世紀(jì)90年代起陸續(xù)接待了來自德國、芬蘭、美國等國的警察同行來訪。在長安路派出所，外國同行們看到了中國基層警察的工作狀態(tài)和為民服務(wù)的精神。在派出所的榮譽室里擺滿了獎牌——“全國人民滿意派出所”“全國公安模范派出所”“全國優(yōu)秀公安基層派出所”……這些榮譽是長安路派出所幾代民警幾十年如一日勇于擔(dān)當(dāng)、服務(wù)人民群眾的寫照。

走訪時，民警聊起了他們收到的一面特殊的錦旗。那是一個叫越越的五歲男孩給民警張永強送來的手繪錦旗，上面寫著“警察叔叔是小朋友的保護(hù)神”。雖然幫越越找回丟失的小自行車已經(jīng)是幾個月前的事了，但提起手繪錦旗，派出所民警臉上還是洋溢著笑容——“男孩說，他長大了也要當(dāng)警察”。民眾對公安民警工作的肯定是他們無形的勛章。那面手繪錦旗是轄區(qū)居民對派出所工作贊譽的一個縮影。

長安路派出所轄區(qū)內(nèi)有陜西省體育場、南門、小雁塔景區(qū)以及諸多大型商場。位于南門外的SKP商場就是轄區(qū)企業(yè)之一，在2012年疫情沖擊下仍然保持快速穩(wěn)步發(fā)展，為8000多人提供就業(yè)崗位。長安路派出所所長秦川介紹說，為了提升轄區(qū)營商環(huán)境，派出所多次主動走訪，在消防、安保、疫情防控、消費糾紛方面，積極協(xié)助解決商場中遇到的問題，不斷優(yōu)化投資營商環(huán)境。去年的大年三十，商場經(jīng)理得知民警仍在派出所值班，主動派廚師上門，為節(jié)日期間值班的民警做了一頓豐盛的年夜飯，以表示感謝。

“互聯(lián)網(wǎng)+公安政務(wù)服務(wù)”高效便民

“要服務(wù)市民群眾，加快推動‘互聯(lián)網(wǎng)+公安政務(wù)服務(wù)’平臺，現(xiàn)有多個線上平臺的相互融合，建成統(tǒng)一的公安政務(wù)服務(wù)平臺，讓‘?dāng)?shù)據(jù)多跑路，群眾少跑腿’;要在城區(qū)分局推行公安戶政、交管業(yè)務(wù)‘一窗辦理’;積極配合市級牽頭單位，扎實推進(jìn)企業(yè)群眾‘一件事一次辦’集成改革，營造與國際接軌的投資環(huán)境、便民高效的政務(wù)環(huán)境。”肖西亮對公安政務(wù)服務(wù)的提檔升級提出了要求。在這方面，西安市公安局高新分局走在了前列。

西安高新區(qū)位于西安城西南部，是國務(wù)院首批批準(zhǔn)成立的國家級高新區(qū)之一。高新區(qū)累計注冊市場主體超過18萬戶，培育形成了以光電子信息、智能制造、生物醫(yī)藥、汽車、新材料新能源等為主導(dǎo)的現(xiàn)代產(chǎn)業(yè)體系，是西安市最具現(xiàn)代活力的區(qū)域。

2021年，高新政務(wù)綜合服務(wù)大廳正式運行。通過“人工服務(wù)+自助辦理”，實現(xiàn)了“7×24小時”全時段服務(wù)，每天服務(wù)群眾六七百人次。目前，可現(xiàn)場辦理包括戶籍、交管、出入境、網(wǎng)安、危爆物品備案、大型活動、保安、易制毒化學(xué)品管理等共八大類九十余項業(yè)務(wù)。

在大廳入口，一臺駕駛員自助體檢機引起了筆者的注意。據(jù)服務(wù)大廳民警喬楠稀介紹，自助體檢機是為了優(yōu)化民眾駕駛證到期、駕駛證遷入等業(yè)務(wù)，實現(xiàn)不用去醫(yī)院，在機器上自助體檢、拍照，只需幾分鐘，只跑一趟就能辦完業(yè)務(wù)，同時還減少了不必要的接觸。大廳還設(shè)有交管業(yè)務(wù)自助辦理機、身份證自助取證機等自助設(shè)備，24小時開放，同時每晚都有值班民輔警隨時為群眾提供服務(wù)，答疑解惑，解決了上班族“上班沒空辦，下班沒處辦”的問題。為了方便轄區(qū)內(nèi)企業(yè)的外籍員工辦理業(yè)務(wù)，接待大廳還有通曉英語、韓語等外語的民警接辦外籍人員業(yè)務(wù)。

科技化、智能化同樣極大提高了辦案效率和辦案質(zhì)量，推進(jìn)了執(zhí)法規(guī)范化建設(shè)。近年來，高新分局不斷學(xué)習(xí)北京、深圳等地執(zhí)法辦案管理中心建設(shè)使用的先進(jìn)經(jīng)驗，強力推進(jìn)全局執(zhí)法規(guī)范化建設(shè)。2019年1月，高新分局執(zhí)法辦案管理中心正式投入使用。2020年，高新分局被公安部命名為“全國公安機關(guān)執(zhí)法示范單位”。

多國語言點贊“最多跑一趟”

“我對西安警方的熱情接待和優(yōu)質(zhì)工作表示感謝，我們有很多地方可以互相學(xué)習(xí)?！边@段話是國際移民組織駐華代表柯吉佩在率歐盟國家駐華官員訪問團(tuán)參觀西安市公安局雁塔分局出入境接待大廳后留下的一段話。這段話只是留言簿中的一頁，接待大廳成立八年多來，留言簿已寫滿了三大本，上面用漢語、英語、法語、阿拉伯語、俄語、泰語等寫滿了對出入境大廳民警工作的肯定與感謝。在“放管服”改革過程中，西安市公安局雁塔分局出入境接待大廳向公眾承諾，17項窗口受理的業(yè)務(wù)“最多跑一趟”，同時從被動審核變?yōu)橹鲃臃?wù)。

辦事大廳緊鄰歷史名勝大雁塔，周圍遍布大專院校和重點中學(xué)。服務(wù)轄區(qū)用人單位及外籍高層次人才成為了他們的任務(wù)之一。雁塔出入境管理科在主動走訪轄區(qū)單位時獲悉，愛爾蘭籍教師格拉維系某附屬中學(xué)聘用的高中物理教師，畢業(yè)于世界知名大學(xué)、獲得博士學(xué)位、持人才類簽證，已在學(xué)校任教近五年。格拉維工作認(rèn)真負(fù)責(zé)，深受學(xué)生喜愛，但近期卻因特殊原因產(chǎn)生了離開中國前往其他國家任教的想法。得知情況后，出入境管理科科長郭新帶領(lǐng)外管民警實地走訪，與學(xué)校負(fù)責(zé)人及外籍教師座談交流。民警詳細(xì)了解了格拉維在西安工作、生活情況及所想所需，與校方負(fù)責(zé)人探討解決辦法，表示將全力幫助校方解決外籍人才實際困難。在與民警溝通后，外籍教師細(xì)致了解了外籍人才簽證政策等信息，表示會考慮繼續(xù)留校任教。

智慧大腦保城市暢通

在西安街頭，行人過馬路時，車輛會在斑馬線前齊刷刷停下，耐心等待行人穿行。 “車讓人” 是來到西安體會到的第一層人本關(guān)懷溫度。這只是西安交警管理中“接地氣”的舉措之一，讓這座古今交匯的城市出行更加便捷、通暢是他們追求的目標(biāo)，而這背后有著一套科學(xué)的管理方式，以及智慧大腦的支持。

西安市目前機動車保有量超過435萬輛，位居全國第七，駕駛?cè)顺^518萬。西安城區(qū)路網(wǎng)密度低，主城區(qū)人口密度大，早晚高峰出行集中，保暢通、降事故等交通管理任務(wù)非常艱巨。面對挑戰(zhàn)，西安交警向科技要警力，為城市大腦增智賦能。西安交警的工作經(jīng)驗已吸引葡萄牙、摩洛哥、埃及、韓國、印度尼西亞、尼泊爾等32個國家的執(zhí)法機構(gòu)同行，以及中國港澳地區(qū)的大中學(xué)生前來參觀、交流。

中華人民共和國第十四屆運動會于2021年9月在西安成功舉辦。開幕式當(dāng)天，西安交警擔(dān)負(fù)著警衛(wèi)安保任務(wù)、開幕式觀眾集散轉(zhuǎn)運和全市交通安全有序三項重大任務(wù)，要為25個車隊并發(fā)提供保障。據(jù)民警朱卉介紹，面對如此繁多的任務(wù)，西安交警充分結(jié)合科技手段，使用自主研發(fā)的“情指勤督宣”一體化實戰(zhàn)平臺，精準(zhǔn)感知全市路況運行和警力位置，以實現(xiàn)快速調(diào)派就近警力處置;在十四運交通安保重點線路全程綠波保障，確保涉賽車流的優(yōu)先通行;同時，西安交警鐵騎發(fā)揮了靈活高效的特點，通過車輛定位、視頻實時回傳，遇突發(fā)事件能夠快速到達(dá)，指揮中心根據(jù)事態(tài)聯(lián)動處置，有力保障了大型賽事的順利進(jìn)行。

堵車是困擾特大城市居民日常生活的主要問題之一。西安交警護(hù)航十四運的經(jīng)驗同樣應(yīng)用到了城市交通的日常管理中。通過數(shù)據(jù)分析和算法，對每一個信號燈的健康情況進(jìn)行評價，發(fā)現(xiàn)故障及時維修。目前，全市已經(jīng)實現(xiàn)了1619處信號燈聯(lián)網(wǎng)聯(lián)控，可以監(jiān)測每一個信號燈的運行優(yōu)劣、匹配相應(yīng)的配時策略——智能調(diào)燈，流量說了算，切實為群眾出行服務(wù)。

“無論是疫情防控、平安建設(shè)，還是基層基礎(chǔ)、交通管理，都離不開改革創(chuàng)新和大數(shù)據(jù)支撐，我們必須認(rèn)真學(xué)習(xí)貫徹習(xí)近平總書記來陜西考察重要講話中關(guān)于打造‘內(nèi)陸改革開放新高地’的指示要求，堅持向改革要動力要效能、向大數(shù)據(jù)要戰(zhàn)斗力，不斷提升公安機關(guān)智能化、智慧化水平?！闭雇桨参靼步ㄔO(shè)的未來，肖西亮如此說道。

長安，這個古老的名字寄托著民眾對長治久安的向往。西安公安以服務(wù)人民為宗旨，依托科技建警，為千萬西安市民以及海內(nèi)外游客守護(hù)著這座平安之城。

（責(zé)任編輯：張敏嬌）

Located in the expanses of the fertile Central Shaanxi Plain， Xi'an （formerly known as Chang'an， literally eternal peace） is one of the cradles of Chinese civilization. Not only has the city enjoyed good conditions for agricultural production since ancient times， it also boasts rich history and tourism as the capital of thirteen dynasties and the starting point of the Silk Road. A megacity home to 10 million people， Xi'an today draws on its heritage and vitality to contribute to the Euro-Asia exchanges in various areas.

In 2021， Xi'an hosted the 14th National Games. To ensure the safety of the event and satisfy residents' demands for police service upgrading， the Xi'an Municipal Bureau of Public Security has implemented the "Secure Xi'an" initiative. According to Xiao Xiliang， deputy mayor and director of the Municipal Bureau of Public Security， the initiative addresses ten key areas of concern： In addition to providing security services for the 14th National Games， the Xi'an police have also carried out several strike-hard operations code-named "Cloudy Sword，" "Thunderbolt，" and "Qin Falcon" to crack down on （1） theft， robbery， and fraud， （2） safety hazards to food， drugs， and environment， and （3） pornography， gambling， and drug trafficking. Furthermore， the police have made unremitting efforts to solve criminal cases and prevent crimes， and implemented a comprehensive program for building an innovation-driven public security system for risk prevention and control. As a result， public approval of social security reached 84.65 per cent in 2021， marking an increase for four consecutive years.

A Model Police Station Protecting a Central Precinct

The South City Gate， also known as Yongning Gate， is a must-visit attraction in Xi'an where reception ceremonies are often staged to welcome foreign leaders， high-ranking government officials， and other guests from home and abroad. The police unit protecting this important precinct is the Chang'anlu Police Station of the Beilin Sub-bureau. Established upon the founding of the People's Republic of China in 1949， the Chang'anlu Police Station has long been recognized for its outstanding service and has won many awards including the National Police Service Award for Public Satisfaction， National Model Police Station， and National Award for Distinguished Service in Community. Since the 1990s， the station has received a number of counterparts from Germany， Finland， the United States， and other countries. The officers at the station share with international colleagues their decades-long devotion to police work.

During our visit to the police station， the officers told us about a special gift they had received several months before： a hand-painted banner that read： "Thank you for being my protector and hero." It was a thank you gift from a five-year-old boy named Yueyue to Officer Zhang Yongqiang for retrieving his bicycle. "Yueyue told us he wanted to become an officer too when he grew up，" said the officers， their faces radiating with joy as if his words were the best trophy in the world.The banner is a symbol of the public recognition for the security work.

Apart from developing a good rapport with the community， the police station has also closely interacted with the many enterprises and attractions within its precinct， including the Shaanxi Provincial Stadium， the South City Gate， the Small Wild Goose Pagoda， and several shopping malls. "Take the SKP Mall for example，" explained Inspector Qin Chuan of the Chang'anlu Police Station， "this enterprise with 8，000 employees has continued to operate despite the? COVID epidemic， and to ensure its business security our officers have patrolled the mall frequently to offer assistance in fire control， security， disease control and prevention， and consumer dispute resolution." In appreciation of the police's hard work， the manager of the mall sent a chef to the police station on the lunar New Year's Eve in 2021 to prepare a dinner for the officers on duty.

Efficient， User-Friendly Internet-Plus Policing

"To enable data sharing across departments and provide more convenient services for the public， Xi'an Bureau of Public Security needs to step up its efforts to build a unified 'Internet-Plus Policing' platform that integrates the functionalities of several existing online platforms，"Xiao Xiliang explained the goals of the service upgrading. "Specifically， the sub-bureaus in the central precincts should provide one-stop access to household registration and motor vehicle services. Furthermore， to create a world-class investment-friendly environment， the Xi'an Police Bureau should coordinate with other municipal departments and agencies in the service streamlining initiative， so that citizens and businesses may access multiple administrative services through a single visit to a single office."

At the forefront of this service upgrading initiative is the Gaoxin District Sub-bureau. Located in the southwest of Xi’an City， the Gaoxin District is one of the first national-level high-tech industry development zones approved by the State Council. It is the most dynamic district of Xi'an， with over 180，000 registered market entities and a modern industrial system led by optical-electronic information engineering， intelligent manufacturing， biomedicine， automobile manufacturing， new materials， and new energy.

In 2021， the Gaoxin District Comprehensive Service Hall was officially put into operation. By combining human assistance with self service， the hall can offer 24/7 services for six to seven hundred people per day. At present， it can deliver over ninety services in eight categories， including household registration， motor vehicle regulation， entry/exit， cyber security， registration of explosive hazardous materials， public event registration， safety and security regulation， and the administration of precursor chemicals.

At the entrance， a self-service medical examination machine for drivers immediately caught our attention. According to Officer Qiao Nanxi， the machine delivers driving license renewal and address change services through functions such as self-service medical examinations and photographing， all of which can be completed within minutes， thereby saving drivers a hospital visit and unnecessary exposure to pathogens. The hall is also equipped with self-service machines for motor vehicle services， self-service identity card kiosks， and so forth， all available 24/7. Additionally， on-duty police officers at the hall can provide services and answer inquiries for citizens who only have time after work hours. Finally， police assistance is offered in English， Korean， and other languages for foreign residents.

The deployment of smart technologies has also greatly improved the efficiency and quality of case handling and promoted the standardization of law enforcement. In recent years， the Gaoxin District Sub-bureau has vigorously promoted the standardization of services， drawing on the practices of law enforcement centers in Beijing， Shenzhen and elsewhere. In January 2019， the Sub-bureau established the Law Enforcement Center. In 2020， the Sub-bureau was awarded the honorary title "National Model for Law Enforcement" by the Ministry of Public Security.

"One-stop" Service Winning International Recognition

"Je remercie la police de Xi'an par son accueil et la qualité de son travail. Nous avons beaucoup à apprendre mutuellement." （I would like to thank Xi'an police for their warm reception and excellent work. We have a lot to learn from each other."） This message， in the guest book of the Entry-Exit Reception Hall of the Yanta Sub-bureau， was written by Giuseppe Crocetti， Chief of Mission of the International Organization for Migration （IOM） in China， on his visit to the sub-bureau. Over the past eight years， the reception hall has collected three thick guest books of such messages in Chinese， English， French， Arabic， Russian， or Thai， all expressing recognition and appreciation.

In its reform of government functions， the Yanta Sub-bureau has pledged that multiple administrative services at 17 windows of the Entry-Exit Reception Hall involve no more than one visit， and that examination and approval services will be provided proactively rather than upon request.

Here is an example of the proactive approach that the officers have adopted. Adjacent to the historic Giant Wild Goose Pagoda and surrounded by several colleges and key middle schools， the Entry-Exit Reception Hall of the Yanta Sub-bureau is responsible， among others， for providing services for the institutions in the district and the expatriate professionals they employ. Through a visit to a local high school， the officers of the Entry-Exit Administration Section found out that Dr. Glavey， an Irish teacher of physics， intended to leave for other countries for personal reasons. A talent visa holder with a doctoral degree from a world-leading university， Mr. Glavey had worked conscientiously at the school in the past five years and is loved and respected by students. Upon learning the situation， Chief of the Entry-Exit Management Section Guo Xin and his colleagues in charge of expatriate services made several visits to the school to negotiate with Dr. Glavey and the school leaders. After a detailed investigation of the problems faced by the expatriate in life and work， the officers not only discussed possible solutions with the school leaders and offered assistance， but also explained the specifics of the visa policies in China to Dr. Glavey. As a result， the Irish teacher changed his mind and expressed his wish to continue teaching at the school.

Smart Management of Urban Traffic

In Xi'an， it is very common for drivers to wait patiently for pedestrians to cross streets. This road etiquette， enforced by the Xi'an traffic police， sends a welcoming message to every visitor to the city. However， road etiquette is but a small part of the comprehensive regulatory measures implemented by the traffic police. In a megacity that blends tradition with modern living， it takes not only etiquette but a smart traffic management system powered by cutting-edge technologies to ensure smooth flow of traffic.

The total number of motor vehicles in Xi'an has now exceeded 4.35 million， ranking seventh in China， and the number of drivers has reached over 5.18 million. Such burgeoning traffic， combined with limited road transport infrastructure and high population density in the downtown areas， poses tremendous challenges to traffic management， making it next to impossible to reduce congestion during the rush hour. Faced with these challenges， Xi'an traffic police have sought technological solutions to empower an intelligent traffic management system. Their project has drawn visitors worldwide， including colleagues in law enforcement agencies from 32 countries such as Portugal， Morocco， Egypt， South Korea， Indonesia， and Nepal， as well as students from universities and high schools in Hong Kong and Macau.

In September 2021， Xi'an successfully hosted the 14th National Games. On the opening day， Xi'an traffic police were charged with three major tasks， namely， providing security and safety services for the event， transporting spectators to and from the venue of the opening ceremony， and maintaining traffic flow in the city. For example， the police needed to provide security services for 25 convoys simultaneously. Faced with the tremendous pressure， Xi'an traffic police implemented a self-developed intelligent traffic management system integrated with information， command， dispatching， supervision， and publicity facilities to （1） monitor road conditions and police force in real time for rapid police deployment where needed; （2） ensure the smooth running of the events by prioritizing key transport routes and operations serving the venues; （3） coordinate with the motor unit by providing vehicle positioning data and real-time video streaming， so that road accidents could be handled efficiently. With these functionalities， the officers at the command， control and coordination center were able to monitor any traffic issues and identify solutions in real time， thus keeping the city running smoothly during the large event.

Apart from supporting the 14th National Games， the Xi'an traffic police also use the system to address a major problem in the daily running of the megacity， namely， traffic congestions. Based on data-driven algorithms， the system can assess the status of all traffic lights to detect faults in time; moreover， it can monitor the 1619 traffic lights in the city and match the timing of the green signal to the traffic flow at each intersection， thus preventing congestions intelligently.

Looking ahead， Xiao Xiliang affirmed the key role of innovation and big data in their security-related endeavors， be they epidemic control and prevention， security services， infrastructure maintenance， or traffic management. "We must build Xi'an into a new high ground of reform and opening up according to the instructions of General Secretary Xi Jinping. To this end， we must improve the efficiency of our police force through reform and big data technologies."

Xi'an was historically called Chang'an， meaning "eternal peace." To live up to peoples' expectations， the Xi'an Public Security Bureau will continue to empower themselves with technologies to safeguard the lasting peace for the millions of residents and visitors from home and abroad.

Translated by Shao He （Shao He is a faculty member of the English Department of Capital Normal University.）