新空姐化繭成蝶五大關(guān)

A fl ight attendant has to go through a series of strict training programmes before they are permitted by the ICAO (International Civil Aviation Organisation) to become a quali fi ed attendant. This 3-month training prepares the fresh graduates for the role both physically and mentally.

Flight Attendants' Main Tasks:

No.1 Making sure the flight takes off and lands safely, and deal with emergencies;

No.2 Taking care of the passengers by giving out meals etc.

空姐的主要職責(zé)：

NO.1 維護(hù)飛行安全，處理飛機(jī)上偶發(fā)的緊急事件

NO.2 照料乘客，如發(fā)放飛機(jī)餐和飲料、協(xié)助旅客在機(jī)艙內(nèi)舒適搭乘

1st Challenge: Spirit to Serve

Apart from practicing newspaper distribution and so on, trainees will also learn to deal with passenger's complaints such as when the fl ight is delayed or canceled.

2nd Challenge: Keep Smiling

Flight attendants are the image of their airline company. Therefore, it is essential for the trainees to learn to smile, greet and apologise properly. What's more, they are even required to stand, squat, and walk in a certain elegant way. During the training process, a trainee needs to practice every taught movement over and over again, until acting gracefully becomes her natural habit.

3rd Challenge: Make-up Skills

There is not a single day in a fi ght attendant's career that she can go to work without make-up on. A full set of light yet delicate make-up can bring out the attendant's feminine charm while making her look con fi dent and professional.

4th Challenge: Emergency Treatment

Swimming is another essential skill that a fl ight attendant must learn. Therefore, a trainee is required to fully grasp standard breaststroke skills and pass a strict swimming exam. Apart from assisting passengers to escape when an emergency occurs, it is also a fl ight attendant's responsibility to demonstrate to the passengers the correct way to use the safety aids before the fl ight takes off. The safety demonstrations are usually taught and practiced inside a plane simulator, where the instructor checks their every movement for its accuracy.

5th Challenge: Language Skills

An air attendant is usually able to speak English and another language, so they are able to communicate with passengers from all over the world. A special English course has been designed to help the trainees to overcome the language barrier. It covers every possible circumstance that a fl ight attendant may encounter in the passenger cabins, including catering services, frequently asked questions and so on.

空姐在入職前需先接受航空公司提供的訓(xùn)練，并得到國(guó)際民航組織許可才可以成為乘務(wù)員。這歷時(shí)三個(gè)月的訓(xùn)練，將幫助這些剛畢業(yè)的學(xué)生完成角色轉(zhuǎn)換，在思維上快速適應(yīng)空姐這份的職業(yè)。

1.服務(wù)精神

除了諸如分發(fā)報(bào)紙、毛毯等各種基本情景的練習(xí)，空姐還將從理論和實(shí)操課中學(xué)習(xí)到各種突發(fā)情況的處理流程，如飛機(jī)晚點(diǎn)、延誤等情況的處理方法等。

學(xué)員們將在模擬航班上完成常規(guī)服務(wù)流程的演練。該實(shí)操課包括客艙安全演示和模擬客艙服務(wù)。在安全演示環(huán)節(jié)，要求每位學(xué)員根據(jù)廣播指示，向旅客演示安全設(shè)備的使用方法。指導(dǎo)老師則在一旁檢查學(xué)員的伸手、彎腰和微笑，確保學(xué)員們的每一個(gè)神態(tài)動(dòng)作都準(zhǔn)確到位。

2.氣質(zhì)儀態(tài)

空姐作為第一線接觸乘客的人員，他們的一舉一動(dòng)都代表著航空公司，其形象至關(guān)重要。

乘務(wù)員禮儀培訓(xùn)主要分為理論和實(shí)踐兩大部分。除了著裝、微笑、形體、問候等理論知識(shí)的了解，新乘還將進(jìn)行形體糾正，然后展開站姿、蹲姿、走姿以及問好、致謝和道歉三種鞠躬禮儀的學(xué)習(xí)和練習(xí)，學(xué)員需要反復(fù)練習(xí)每一個(gè)動(dòng)作從而養(yǎng)成優(yōu)雅的儀態(tài)習(xí)慣。

3.化妝功力

化妝是空姐的必修課。一副素雅清麗的淡妝，能夠恰到好處地呈現(xiàn)女性光彩與魅力，既不過(guò)分突出性別特性，又不過(guò)分引人注目，給人干凈利落、大方活力的感覺。

4.急救技能

游泳是空姐需要掌握的最基本的技能之一，以便幫助旅客脫離危險(xiǎn)。因此，新空姐必須在規(guī)定的課時(shí)內(nèi)學(xué)會(huì)標(biāo)準(zhǔn)的蛙泳，并且通過(guò)嚴(yán)格的考試。

5.語(yǔ)言能力

乘務(wù)員通常需懂英語(yǔ)及另外一種或以上的語(yǔ)言，以便與各國(guó)乘客溝通?？团撚⒄Z(yǔ)，客艙服務(wù)實(shí)用英語(yǔ)根據(jù)空中乘務(wù)工作的基本流程，涵蓋了乘務(wù)員客艙服務(wù)的所有流程。其中包括航前準(zhǔn)備、客艙餐飲服務(wù)、客艙應(yīng)急程序、乘客答疑等主要環(huán)節(jié)。

EVOLUTION OF THE COSTUMES

空姐制服演變史

5 CHALLENGES FOR A CSAIR ATTENDANT

Text by Madeline Weng Photos by Zeng Jian, Lin Yuding

1997

1980s

2002

Sapphire blue

Adopting the colour red for the first time

Also the current one. It is inspired by Chinese traditional Han costume. Blue for the Chief attendants while pink for the average attendants.