近日，上海質(zhì)量管理科學(xué)研究院、中國(guó)行政管理學(xué)會(huì)和人民論壇雜志社聯(lián)合發(fā)布了2014年華東地區(qū)城市公共服務(wù)質(zhì)量監(jiān)測(cè)報(bào)告。報(bào)告顯示浙江省的公共服務(wù)質(zhì)量滿意度最高，上海排名第二，之后依次為山東、江蘇、福建、安徽、江西。結(jié)果顯示，在滿分為100分的情況下，2014年華東地區(qū)城市公共服務(wù)質(zhì)量整體滿意度為78.82分，屬于“比較滿意”水平。在各監(jiān)測(cè)領(lǐng)域中，公用設(shè)施服務(wù)以81.23分的滿意度位列第一，養(yǎng)老服務(wù)排名墊底。地區(qū)方面，浙江省的公共服務(wù)質(zhì)量滿意度最高，達(dá)到81.10分，上海以80.43分排名第二。Zhejiang was ranked first in East China for its high-quality public services in a recent survey. Shanghai was ranked second, followed by Shandong, Jiangsu, Fujian, Anhui, and Jiangxi.Zhejiang residents gave their province’s public services an average of 81.10 points out of 100. Shanghaiers scored their city 80.43 points. The average for all of East China was 78.82 points. Citizens of East China are most satis fi ed with utilities services in their cities and provinces, and least satisfi ed with pension services. The report was published by Shanghai Quality Management Research Institute, Chinese Public Administration Society, and People’s Forum magazine.